Skip to main content
A channel is the connection between BoundBot and a customer-facing platform. Every channel points to a bot, and every conversation that enters through that channel is handled by that bot unless you add other automation on top.

​
Available channels

BoundBot currently exposes these channel types in the dashboard:
  • WebChat
  • WhatsApp
  • Messenger (Beta)
  • Telegram
  • Slack
  • Discord

​
Plan availability

  • WebChat: available on all plans
  • WhatsApp, Messenger, Telegram: available on Starter and above
  • Slack, Discord: available on Pro and above

​
Match the channel to the job

WebChat is the best fit when you want real-time lead generation and support directly on your site—especially on landing pages and marketing pages where every visitor is a potential conversation.Best for
  • Capturing leads and answering pre-sales questions while the visitor is still on the page
  • Support and triage without forcing users to leave your domain or open another app
  • A consistent, on-brand experience because you control where and how the widget appears
Key benefit
  • Full UI customization (theme, position, colors, copy) so the widget matches your brand identity
  • Public key + optional origin controls let you align embeds with production, staging, or testing safely
  • Fastest path to a live bot on your own properties—see WebChat for setup and embed

​
Before you connect a channel

Make sure you already have:
  1. a bot to attach to the channel
  2. the right provider account or bot token
  3. the permissions, business assets, or bot credentials required by that provider

​
Channel status

Each channel can appear as:
  • Active: healthy and ready to receive messages
  • Disconnected: configured but not currently usable
  • Error: connected with a credential, webhook, or provider issue

​
Choose the right channel

Use WebChat when you want the fastest path to a live bot on your own site. Use WhatsApp or Messenger when you want customer support or sales inside Meta-owned messaging apps. Use Telegram, Slack, or Discord when your audience already lives inside those environments.

​
Channel-specific setup guides

WebChat

Create a website chat widget, customize it, and embed it on your site.

WhatsApp

Connect a WhatsApp Business setup with Embedded Signup or redirect OAuth.

Messenger

Link a Facebook page and route Messenger threads into BoundBot.

Telegram

Connect with a bot token from BotFather.

Slack and Discord

Connect internal or community chat environments on Pro and above.