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Help & Support

BoundBot is an AI-driven chatbot solution for businesses. Find answers below or contact our support team for personalized help.

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Getting started

Use the WebChat channel and follow the Embed WebChat guide for iframe or script install. You can also use the WordPress plugin or build a browser extension. All options are documented at boundbot.com.
Create a team in the dashboard, add a bot, connect a channel (e.g. WebChat), and add knowledge (FAQs, files, or website sources). The Quickstart and Authentication and onboarding guides walk you through it.
No. You can create bots, manage knowledge, and connect channels through the dashboard. Developers can use embed options and integrations for custom setups.

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Capabilities

BoundBot can respond in many languages based on your knowledge and bot configuration. Train your agent with content in the languages you need and set the right tone in bot settings.
You can use Knowledge base FAQs, uploaded files (PDF, TXT, CSV, MD, DOCX), website sources, products, and Google Sheets. For live data and tools, add a server under Knowledge → Connected MCPs.
BoundBot supports WebChat, WhatsApp, Messenger and Instagram, Telegram, and Slack and Discord. Availability depends on your plan; see Plans and limits.
Yes. WebChat voice runs as a live browser call after the visitor grants microphone access. It does not use a telephone number, and the conversation transcript is saved in Inbox.
Yes. Pro and Business teams can publish native scheduling services and accept appointments on a public page or through WebChat, Messenger, and WhatsApp. The bot prepares a review summary and books only after explicit customer confirmation.
Yes. Inventory tracks product and variant stock by location, while Point of Sale supports shifts, scanning, held carts, recorded payments, receipts, and returns. Card and mobile payments are approved outside BoundBot and then recorded in POS.

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Pricing

Each plan includes a monthly credit allocation used for AI replies and certain features. View usage in Billing. Details are in Billing and usage and Plans and limits.
Yes. Use Upgrade in the dashboard or see Upgrading your plan. Changes apply to the current team; billing is team-scoped.

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Security

Data is stored and processed using industry-standard security practices. Access is team-scoped and role-based. For details on roles and team isolation, see Team settings.
BoundBot uses encryption in transit and at rest for your data and connections. Treat bot knowledge and integrations as production assets and limit access to authorized team members only.

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Contact support

Contact Support

Email support@boundbot.com for account, billing, or technical help. Include your team name and a short description of the issue for a faster response.

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