Help & Support
BoundBot is an AI-driven chatbot solution for businesses. Find answers below or contact our support team for personalized help.Getting started
How do I integrate BoundBot on my website?
How do I integrate BoundBot on my website?
Use the WebChat channel and follow the Embed WebChat guide for iframe or script install. You can also use the WordPress plugin or build a browser extension. All options are documented at boundbot.com.
What do I need for initial setup?
What do I need for initial setup?
Create a team in the dashboard, add a bot, connect a channel (e.g. WebChat), and add knowledge (FAQs, files, or website sources). The Quickstart and Authentication and onboarding guides walk you through it.
Do I need coding skills to use BoundBot?
Do I need coding skills to use BoundBot?
No. You can create bots, manage knowledge, and connect channels through the dashboard. Developers can use embed options and integrations for custom setups.
Capabilities
What languages does BoundBot support?
What languages does BoundBot support?
BoundBot can respond in many languages based on your knowledge and bot configuration. Train your agent with content in the languages you need and set the right tone in bot settings.
What data sources can I use to train my agent?
What data sources can I use to train my agent?
You can use Knowledge base FAQs, uploaded files (PDF, TXT, CSV, MD, DOCX), website sources, products, and Google Sheets. For live data and tools, connect MCP servers via Integrations.
Which channels can I connect?
Which channels can I connect?
BoundBot supports WebChat, WhatsApp, Messenger, Telegram, and Slack and Discord. Availability depends on your plan; see Plans and limits.
Pricing
How do credits work?
How do credits work?
Each plan includes a monthly credit allocation used for AI replies and certain features. View usage in Billing. Details are in Billing and usage and Plans and limits.
Can I upgrade or change my plan?
Can I upgrade or change my plan?
Yes. Use Upgrade in the dashboard or see Upgrading your plan. Changes apply to the current team; billing is team-scoped.
Security
How is my data protected?
How is my data protected?
Data is stored and processed using industry-standard security practices. Access is team-scoped and role-based. For details on roles and team isolation, see Team settings.
Is data encrypted?
Is data encrypted?
BoundBot uses encryption in transit and at rest for your data and connections. Treat bot knowledge and integrations as production assets and limit access to authorized team members only.
Contact support
Contact Support
Email support@boundbot.com for account, billing, or technical help. Include your team name and a short description of the issue for a faster response.
More from BoundBot
- Website: boundbot.com
- Facebook: BoundBot on Facebook
- X (Twitter): @boundbotcom
- LinkedIn: BoundBot on LinkedIn