Plans and limits - BoundBot Docs

These limits reflect the current tier configuration in the app. View your plan and usage in Billing or Upgrade.

Plan overview

Plan	Public price	Monthly credits	Approx. AI replies included
Free	`$0` / month	`750`	~75
Starter	`$9.99` / month	`7,500`	~750
Pro	`$29.99` / month	`60,000`	~6,000
Business	`$199.99` / month	`225,000`	~22,500

Approx. AI replies assume 10 credits per reply with Pro Mode off and do not account for website crawl usage.

Bots and channels

Feature	Free	Starter	Pro	Business
Bots	1	3	10	Unlimited
Channels	1	5	20	Unlimited
WebChat	Yes	Yes	Yes	Yes
WhatsApp	No	Yes	Yes	Yes
Messenger	No	Yes	Yes	Yes
Telegram	No	Yes	Yes	Yes
Instagram	No	Yes	Yes	Yes
Slack	No	No	Yes	Yes
Discord	No	No	Yes	Yes
Team members	1	3	10	Unlimited
Member invites	No	Yes	Yes	Yes
Roles (Owner, Member)	No	Yes	Yes	Yes
Multiple workspaces	No	No	Yes	Yes

Knowledge, files, and website crawler

Feature	Free	Starter	Pro	Business
Knowledge storage budget	500 KB	15 MB	25 MB	50 MB
Max uploaded file size	2 MB	10 MB	50 MB	200 MB
File uploads (PDF, TXT, CSV, MD, DOCX)	No	Yes	Yes	Yes
Image and visual search	No	No	Yes	Yes
Website sources	2	5	20	Unlimited
Total crawlable links	10,000	50,000	200,000	Unlimited
Credits per crawled page	2	2	1	1
Connected MCPs	No	No	Yes	Yes
BoundBot MCP server	Yes	Yes	Yes	Yes

Products, AI, and automation

Feature	Free	Starter	Pro	Business
Products	0	100	5,000	Unlimited
CSV import	No	No	Yes	Yes
Keyword rules	5	20	200	Unlimited
Match types	Contains only	Contains, Exact, Regex	Contains, Exact, Regex	Contains, Exact, Regex
Pro Mode (`30` credits per AI reply)	No	No	Yes	Yes
Conversation summaries	No	Yes	Yes	Yes
Native scheduling	No	No	Yes	Yes

Pro Mode uses a higher-accuracy model and increases AI reply cost from 10 credits to 30 credits for the bot that has it enabled.

Image and visual search is the knowledge-search feature for finding products from an image. It is separate from sending and receiving image attachments in supported channels.

Inbox, analytics, and team

Feature	Free	Starter	Pro	Business
Conversation history	30 days	90 days	365 days	Unlimited
Lead capture	No	Yes	Yes	Yes
Lead tags	No	No	Yes	Yes
Needs attention view	No	Yes	Yes	Yes
Analytics retention	7 days	30 days	90 days	Unlimited
Custom date ranges	No	No	Yes	Yes
Export reports	No	No	No	Yes

WebChat controls

Feature	Free	Starter	Pro	Business
Remove Powered by BoundBot branding	No	Yes	Yes	Yes
Custom domain allowlist	No	Yes	Yes	Yes
Key rotation	No	Yes	Yes	Yes
Iframe embed mode	No	Yes	Yes	Yes

Support by plan

Plan	Support level
Free	Community
Starter	Email
Pro	Priority email
Business	Dedicated account manager and SLA

Billing and usage

Review the live subscription, credits, and billing history for your current team.

Upgrading your plan

Start checkout when you are ready to move to a higher tier.

Channels overview

See how channel availability changes across plans.

Connected MCPs

Review one of the major Pro-and-above feature gates in more depth.

Scheduling

Publish services and accept bookings on Pro and Business.

​Plan overview

​Bots and channels

​Knowledge, files, and website crawler

​Products, AI, and automation

​Inbox, analytics, and team

​WebChat controls

​Support by plan

​Related pages

Billing and usage

Upgrading your plan

Channels overview

Connected MCPs

Scheduling

Plan overview

Bots and channels

Knowledge, files, and website crawler

Products, AI, and automation

Inbox, analytics, and team

WebChat controls

Support by plan

Related pages