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Documentation Index

Fetch the complete documentation index at: https://boundbot.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

Messenger is currently labeled Beta in the dashboard and is available on Starter and above.

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Connect Messenger

  1. Open Channels -> Messenger.
  2. Click Connect channel.
  3. Select the bot you want to use.
  4. Click Continue with Meta.
  5. If you previously connected Messenger, click Edit previous settings to review page and permission selections.
  6. Approve the required Meta permissions.
  7. Choose the Facebook page you want to connect.
  8. Once the Meta authorization is complete, you will see a success confirmation. Click Got it to proceed.
  9. In the final selection step, pick the Facebook/Instagram account pairing used by your Page.
  10. Confirm the success prompt and finish the connection.

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Mandatory setup guides (Meta requirements)

These settings are required to ensure Messenger and Instagram messaging routes correctly from Meta into BoundBot.

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Facebook setup

  1. Navigate to your specific Facebook Page.
  2. Open Settings & Privacy -> Linked Accounts.
  3. Connect your Instagram and WhatsApp accounts.
  4. Open Page Setup -> People with Facebook access.
  5. Send an invitation by entering the required details and confirming access.

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Instagram setup

  1. Switch to a business account: Settings and Activity -> Account type and tools -> Switch to Business Account.
  2. Enable message access: Settings -> Messages and story replies -> Message requests.
  3. Toggle permissions: turn on Allow access to messages.
After the channel is connected, test the bot by sending Hi from a different account to confirm the conversation appears in Inbox and the agent replies.

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What happens next

After OAuth completes, BoundBot creates the channel and associates it with your selected bot. New Messenger threads then appear in Inbox with the page context attached.
  • Send a test message to the connected page.
  • Confirm the thread appears in Inbox.
  • Review the page display label on the conversation.
  • Verify the correct bot is answering.
The dashboard setup page is focused on Messenger. If you plan broader Meta channel support, make sure your app review and permissions are already in place.

Channels overview

Compare Messenger with WebChat, WhatsApp, Telegram, Slack, and Discord.

Inbox

Confirm new Messenger threads appear in the shared conversation workspace.

Bots

Review the bot that answers on the connected Facebook page.

Plans and limits

Check Messenger availability by plan before you roll it out.