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The product catalog gives BoundBot structured product data it can use in conversations, recommendations, sales workflows, and order operations.

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Add products manually

This is the best option when you only manage a small catalog or need to clean up a few high-value items.
1

Open the product catalog

Go to Knowledge → Products.
2

Create a product

Click Add product (or equivalent) and fill in the fields you need. See the table below for each property’s purpose.
3

Save

Save the product. It is available to the bot immediately for recommendations and answers.

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Product properties

Fill Name, Price, and Description at minimum. Add SKU and Website URL when you use the catalog with Actions or Workflows for orders or lead capture.

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Use variations

If a product comes in multiple combinations, enable Has variations and define up to three option groups such as:
  • Color
  • Size
  • Material
BoundBot generates the variant matrix for you. You can then manage default variant, SKU, price, stock, and image URL per variant.
The variant matrix lets you track inventory and pricing per combination (e.g. “Blue / Large” vs “Red / Small”). Use it when you need the bot to answer with specific variant availability or to pass the correct SKU into Actions or Workflows for order or lead capture.

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Import products in bulk

Open the import flow when you want to load many products at once. BoundBot supports:
  • CSV import with strict headers
  • CSV import with AI mapping when your columns do not match BoundBot fields cleanly
  • Google Sheets import after you connect Google in team integrations
1

Open Products

Go to Knowledge → Products.
2

Start import

Click Import (or Bulk import) and choose CSV upload or Google Sheets.
3

Map columns

Match your file’s columns to catalog fields, or use AI mapping and add a hint (see below).
4

Confirm and import

Review the preview, then run the import. New and updated products appear in the catalog once processing completes.

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AI mapping

The AI mapping flow is useful when:
  • each row is a variant rather than a product
  • your header names are custom
  • you need help grouping rows into options and variants
You can add a mapping hint in the import flow so BoundBot interprets your file correctly. Examples you can copy and adapt: Example 1 – Variants per row, group by product
Example 2 – Custom column names
Example 3 – Multi-option products
Be specific about which columns map to which catalog fields and how rows relate to products vs variants. Short hints often work better than long paragraphs.

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Plan limits

Product catalog access is plan-based:
  • Free: no product catalog
  • Starter: up to 100 products
  • Pro: up to 5,000 products with CSV import
  • Business: unlimited
If your plan does not include products or you have reached the limit, the dashboard shows an Unlock products (or upgrade) prompt when you open the catalog or try to add products.
Product count is enforced per team. If you hit the limit, you must upgrade or remove products before adding more. Deleting products frees space immediately.

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Advanced: Actions and Workflows

For guided shopping, lead capture, and order handling, pair the catalog with advanced features:
  • Actions (open in app) — trigger steps (e.g. “Add to cart”, “Capture lead”) from conversation or bot logic.
  • Workflows (open in app) — multi-step automation that can use product data, collect details, and route to CRM or order systems.
View captured leads and orders in the app when you use these features with your catalog.

Actions

Advanced: trigger steps from conversations and use product data for lead or order capture.

Workflows

Advanced: multi-step automation with product data and external systems.

Google Sheets import

Connect a spreadsheet-driven import flow for catalogs maintained by non-technical teammates.

Website sources

Keep structured product data separate from crawled marketing or help-center pages.

Leads and orders

Use the catalog alongside order-aware support and sales follow-up.

Plans and limits

Review product count and import availability by tier.