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Messenger is currently labeled Beta in the dashboard and is available on Starter and above.

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Connect Messenger

  1. Open Channels -> Messenger.
  2. Click Connect channel.
  3. Select the bot you want to use.
  4. Click Continue with Meta.
  5. Approve the required Meta permissions.
  6. Choose the Facebook page you want to connect.

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What happens next

After OAuth completes, BoundBot creates the channel and associates it with your selected bot. New Messenger threads then appear in Inbox with the page context attached.
  • Send a test message to the connected page.
  • Confirm the thread appears in Inbox.
  • Review the page display label on the conversation.
  • Verify the correct bot is answering.
The dashboard setup page is focused on Messenger. If you plan broader Meta channel support, make sure your app review and permissions are already in place.

Channels overview

Compare Messenger with WebChat, WhatsApp, Telegram, Slack, and Discord.

Inbox

Confirm new Messenger threads appear in the shared conversation workspace.

Bots

Review the bot that answers on the connected Facebook page.

Plans and limits

Check Messenger availability by plan before you roll it out.