01KNOWLEDGE
Give it your truth.
Websites, files, FAQs, products, and policies become one searchable source layer.
Websites
Files
FAQs
Products
The complete BoundBot platform
One agent.Ready to work.
Give it your knowledge. Set the rules. Connect every channel. Keep a human one click away.
Free WebChat planNo credit cardHuman takeover
B
Northstar Goods
BoundBot control room
Agent live
Nabila Rahman
WhatsApp · now
Do you have the green runner in size 42?
BoundBot is checking the catalog
Grounded answer
2 sources checked
Yes — the Forest Runner is available in size 42. We have 9 pairs left at ৳3,850.
Forest Runner
Size 42 · Green · 9 in stock
৳3,850
Source: Product catalog98% match
128
Knowledge items
12
Active rules
5
Live channels
Answer
From your knowledge
Act
With clear workflows
Escalate
With full context
Improve
From real chats
The agent stack
Every layer works together.
BoundBot connects the information your business trusts to the actions and channels your team already runs.
ONE CONTROL PLANE
Change the knowledge once. Keep the answer consistent everywhere.
02DECISIONS
Set the boundaries.
Prompts, keyword rules, and workflow conditions decide when AI answers and when rules win.
Instructions
Rules
Conditions
Policies
03ACTIONS
Let it do the work.
Find products, capture leads, create orders, and call the tools your operation needs.
Product find
Lead capture
Orders
Custom actions
04CHANNELS
Meet customers anywhere.
One agent and inbox across the channels where questions already arrive.
WebChat
WhatsApp
Messenger
Telegram
Knowledge that stays yours
Answers built from your business.
Add the sources customers depend on. BoundBot searches the relevant context before it responds—and shows your team where the answer came from.
- Website pages and crawled content
- FAQs, files, and operating policies
- Products, variants, prices, and stock
- Tenant-scoped knowledge for each workspace
Knowledge
Northstar Goods · 4 sources
SOURCES
Store website
46 pages
Product catalog
82 products
Return policy.pdf
12 sections
Store FAQs
31 answers
Answer preview
Question from WebChat
“What is your return window?”
Unused items can be returned within 7 days of delivery. Keep the original packaging and order number ready.
Return policy.pdf
Section 2.1Store FAQs
ReturnsAnswer grounded in your approved content
High-intent product question
Workflow · active on 5 channels
TRIGGER
Customer asks for a product
“Show me”, “Do you have”, “Which one fits…”
ACTION
Search the product catalog
Use name, category, size, price, and availability.
DECISION
Match found?
Yes · recommend
No · hand off
Rules before guesswork
Automate the repeatable parts.
Use deterministic rules for the moments that need a predictable outcome, then let AI handle the conversation around them.
01
Keyword rules
Catch high-risk or high-intent phrases immediately.
02
Visual workflows
Connect triggers, decisions, actions, and handoff.
03
Custom actions
Call configured APIs when chat needs to become work.
Actions for ecommerce
From question to next step.
The agent can move a useful conversation forward without hiding the customer context from your team.
Find the right product
Search names, variants, price, stock, and customer intent.
CONFIGURABLE ACTIONCapture a qualified lead
Save contact details with the conversation that created interest.
CONFIGURABLE ACTIONCreate an order request
Collect the product, quantity, and delivery details your team needs.
CONFIGURABLE ACTIONRun your own action
Connect a configured API action when the workflow goes beyond chat.
CONFIGURABLE ACTIONPRODUCT FIND
Recommend what actually fits.
Search the catalog with customer intent, then return the relevant variant, price, and availability.
Forest Runner
Green · Size 42
৳3,850
98%
Match
9
Stock
Catalog
Source
ORDER REQUEST
Capture the details without another form.
Coral Crossbody Bag
Qty 1 · ৳2,490
Customer
Nabila Rahman
Phone
+880 17••••••32
Delivery
Dhaka
Source
One inbox, real control
AI until a person matters.
Every conversation stays visible. Your team can review the context, step in, reply, and pause automation without changing tools.
Channel-aware threads
See where every message came from.
Full conversation context
Take over without asking the customer to repeat.
Automatic reply controls
Pause the agent when judgment is required.
B
Auto-replies onNorthstar Goods
Unified inbox
Search conversations
NRWhatsApp
Nabila Rahman
Can I change my address?
RH
Rafi Hassan
Is delivery available outside…
Messenger
TA
Tanvir Ahmed
I need the blue version.
WebChat
Nabila Rahman
WhatsApp · active now
Today, 10:24
Can I change the delivery address?
Nadia is joining to update it safely.
Handoff
Nadia joined
Full context included
Every customer channel
Same brain. Right format.
Connect the channels your customers use and manage them through the same workspace.
Launch without the maze
From blank workspace to live agent.
Start with one useful workflow. Add depth as real conversations show you what customers need next.
- 01
Connect your data
Add the sources and products customers ask about.
- 02
Shape the agent
Set tone, rules, actions, and the limits that matter.
- 03
Open a channel
Start with WebChat or connect a messaging channel.
- 04
Review real chats
Improve knowledge and routing from actual questions.
Start with the question you answer every day.